CatsNine Helpdesk

To view all current network and server related announcements please visit our online community at www.cats9.net. Please ensure you are registered there.

Looking for our billing system? That is available at https://www.catsnine.com/mycat/

Don't forget to include your username and server IP address in Technical Support requests!

Don't know what department to submit your ticket to? Here's an easy guide:

Technical Support: All server related technical issues.
Hours of operation are 24x7.

Customer Service: All issues regarding your WHMCS license, end user support, feedback, complaints, and anything else not technical based.
Hours of operation are 9AM-6PM GMT+10.

Sales: For all enquiries from those who are not currently a client of ours.
Hours of operation are 9AM-6PM GMT+10.

Accounts: Anything regarding your account, such as invoices, refunds, credits, suspensions, account cancellation, optional extras, or to upgrade your plans.
Hours of operation are 9AM-6PM GMT+10.