CatsNine offers exceptional support. Our staff are standing by to offer immediate assistance with any issue you may have.
Online Community
Visit our online community to get non-urgent help from our other clients and staff members.
http://www.cats9.net
Technical Support // 24x7x365
Average Response time for level 1 technical support is currently averaging 22.6 minutes for the month of July.
Email or head over to our helpdesk for immediate assistance.
Sales Support
Sales is available from 9AM-6PM AEST (GMT +10), Monday to Friday. However, we often answer tickets outside of this timeframe.
Email
or head over to our helpdesk.
Customer Service
To request any value added options to be provisioned to your account (such as WHMCS), or to give any feedback, please contact Customer Service. Hours of operation are 9AM-6PM AEST (GMT +10), Monday to Friday.
Email
or head over to our helpdesk.
Accounts Department
The Accounts Department is for existing customers who have any issues regarding their bill, upgrades, additional services, or any other issue relating to their account that is not technical related. Hours of operation are 9AM-6PM AEST (GMT +10), Monday to Friday.
Email
or head over to our helpdesk.